6/17/11 - 2:45pm
Dear MINDBODY Subscribers,
Once again, on behalf of our entire staff, I am deeply sorry for the disruption the recent Distributed Denial of Service (DDoS) attack on MINDBODY is creating for your business. Your frustration is understandable. This is your well-being, and as someone who comes from a long line of small business owners, I recognize the strain this has caused you.
I can assure you that every one of our staff members is working around the clock to battle the problem on all fronts. Please be reminded that this attack was specifically designed to block access to our software; your business data has been and will continue to remain 100% secure.
To anyone who took offense to the sentence, “The fact that MINDBODY has now been targeted simply means that the world knows who we are," that I included in my first communication, please know my intent was to explain the possible reason why MINDBODY was targeted by people who wish to do us harm. In no way do we see this attack as a positive sign of our growth.
I want to thank all of our clients who have gone out of their way to express their support of MINDBODY during this attack. As always, the success of your business is our top priority. We are committing substantial resources to resolve these issues as quickly as possible, and all of our staff members are here to assist you, if needed.
If you continue to have problems connecting to your site or have further questions, please contact our Tech Support Team at (877) 755-4279.
Sincerely,
Rick Stollmeyer
CEO, MINDBODY
6/16/11 - 5:45pm
Dear MINDBODY Clients,
Beginning yesterday morning, MINDBODY became the target of a Denial of Service Attack. This means that internet hackers intentionally flooded our web servers with automated traffic in an attempt to "deny service" to our legitimate clients and their customers.
Our Engineering Team worked tirelessly around the clock for two days to fend off the attack and maintain service. I am pleased to report that as of this afternoon, they have successfully deployed system changes that effectively shut down our attackers and should prevent us from being affected by such attacks in the future.
The MINDBODY Team wants you to know four important facts:
1. At no time during this event was your, or your customers' data ever at risk. This kind of cyber attack simply overloads our system temporarily. It does not enable the hackers to get past our secure firewalls and other security precautions. Independent auditors as well as our own team have reviewed our systems today and confirmed this to be true.
2. Internet Denial of Service attacks go on every day around the world. Any major site you've used, including Google, Facebook, and even government websites around the world fends these things off routinely. The fact that MINDBODY has now been targeted simply means that the world knows who we are.
3. As a result of this event, our Engineering Team has deployed a series of system improvements that will prevent the same kind of attack from interrupting your service in the future. As a side benefit of this improvement, our system should run faster around the world.
On behalf of the Team, I'd like to apologize the inconvenience this caused your business. However, this attack was completely outside of our control. We take service reliability and security extremely seriously, and our commitment to you is to continuously improve. We are investing millions of dollars per year to ensure that the MINDBODY systems you rely on are better, faster, more reliable, and always secure.
Thank you for choosing MINDBODY and entrusting us with your business software service. We will never stop working and investing to remain worthy of that trust.
I'd like to hear your comments. You can email me at Rick@mindbodyonline.com or Tweet us @mindbodyonline, or post on our Facebook page. Our team reads and cares about all of these.
Sincerely,
Rick
Rick Stollmeyer
CEO/Founder
MINDBODY, Inc.
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